ELYX

Site Reliability Engineering (SRE)

Ensuring platform reliability, scalability, and performance in real-world production environments

Application Performance Monitoring (APM)

Delivering visibility and control across user journeys, backend systems, and third-party integrations.

Cybersecurity & Compliance

Ensuring platforms meet regulatory, industry, and enterprise-grade security standards.

Cloud & Infrastructure Management

Optimizing cloud operations and infrastructure scalability with automation and reliability.

IT Service Management (ITSM)

Driving efficient IT operations through structured service delivery and user-centric support.

Business Process Automation (BPA)

Streamlining repetitive workflows to boost efficiency, accuracy, and scalability across operations.

Incident Response & Disaster Recovery

Ensuring business continuity with rapid detection, response, and recovery mechanisms.

The ELYX Digital Operations Framework

A proactive, automation-driven approach to modern IT operations. The ELYX Digital Operations Framework ensures reliability, security, and scalability across your digital landscape—combining SRE principles, intelligent automation, and continuous governance to optimize performance and reduce risk.

Assess

Establish

Automate

Secure & Govern

Operate & Optimize

Key Activities

Infrastructure & Operations Audit
SRE Readiness Assessment
Security Posture Evaluation (NIST, CIS, ISO)
Cloud Cost & Performance Review
ITSM Maturity Scan

SRE Foundations (SLI/SLO/SLAs)
Cloud & Infra Provisioning (IaC, VPC, IAM, etc.)
Monitoring Stack Setup (APM, Logs, Metrics, Tracing)
ITSM & CMDB Setup
Incident Management Workflows
Role & Policy Definitions

CI/CD Integration with Ops
Runbook Automation & Self-Healing Scripts
BPA (Business Process Automation) for repetitive tasks
Auto-Remediation Playbooks
ChatOps Integration
Configuration Drift Detection

Continuous Compliance Monitoring (HIPAA, SOC 2, ISO 27001, etc.)
Cybersecurity Framework Implementation (Zero Trust, XDR, SIEM)
Policy-as-Code Enforcement
Incident Response Planning
Data Protection & Privacy Controls
Governance Dashboards

24/7 Monitoring & Incident Response
RCA & Postmortem Reviews
SRE Error Budget Management
Cloud FinOps (Cost Optimization)
Capacity & Performance Tuning
AIOps & Predictive Maintenance

2 - 4 Weeks (One-time Baseline)

3 - 6 Weeks (Depending on Scope)

2 - 4 Weeks per Automation Track (iterative)

Parallel and Continuous (Quarterly Audits/Updates)

Ongoing (Bi-Weekly or Monthly Ops Cadence)

Deliverables

Current State Assessment Report
Risk Register
Compliance Gap Analysis
Observability & Tooling Gaps
Improvement Roadmap

Infrastructure Blueprints
Operational Playbooks
SLO Dashboards
Alerting Policies
ITSM Workflow Configurations

Automated Playbooks
No-Code/Low-Code BPA Pipelines
Cloud Automation Scripts
Toolchain Integrations
ChatOps Bots / Workflows

Security Configuration Baselines
Audit Trails & Reports
Compliance Dashboards
IR/DR Plans
Risk & Governance Logs

Ops Health Reports
Cost Optimization Dashboards
Incident Logs & RCA Reports
ML-Based Anomaly Detection Pipelines
Ops KPIs & SLAs/SLOs Reports

1 Assess

Key Activities:

Infrastructure & Operations Audit
SRE Readiness Assessment
Security Posture Evaluation (NIST, CIS, ISO)
Cloud Cost & Performance Review
ITSM Maturity Scan

2 - 4 Weeks (One-time Baseline)

Deliverables:

Current State Assessment Report
Risk Register
Compliance Gap Analysis
Observability & Tooling Gaps
Improvement Roadmap

2 Establish

Key Activities:

SRE Foundations (SLI/SLO/SLAs)
Cloud & Infra Provisioning (IaC, VPC, IAM, etc.)
Monitoring Stack Setup (APM, Logs, Metrics, Tracing)
ITSM & CMDB Setup
Incident Management Workflows
Role & Policy Definitions

3 - 6 Weeks (Depending on Scope)

Deliverables:

Infrastructure Blueprints
Operational Playbooks
SLO Dashboards
Alerting Policies
ITSM Workflow Configurations

3 Automate

Key Activities:

CI/CD Integration with Ops
Runbook Automation & Self-Healing Scripts
BPA (Business Process Automation) for repetitive tasks
Auto-Remediation Playbooks
ChatOps Integration
Configuration Drift Detection

2 - 4 Weeks per Automation Track (iterative)

Deliverables:

Automated Playbooks
No-Code/Low-Code BPA Pipelines
Cloud Automation Scripts
Toolchain Integrations
ChatOps Bots / Workflows

4 Secure & Govern

Key Activities:

Continuous Compliance Monitoring (HIPAA, SOC 2, ISO 27001, etc.)
Cybersecurity Framework Implementation (Zero Trust, XDR, SIEM)
Policy-as-Code Enforcement
Incident Response Planning
Data Protection & Privacy Controls
Governance Dashboards

Parallel and Continuous (Quarterly Audits/Updates)

Deliverables:

Security Configuration Baselines
Audit Trails & Reports
Compliance Dashboards
IR/DR Plans
Risk & Governance Logs

5 Operate & Optimize

Key Activities:

24/7 Monitoring & Incident Response
RCA & Postmortem Reviews
SRE Error Budget Management
Cloud FinOps (Cost Optimization)
Capacity & Performance Tuning
AIOps & Predictive Maintenance

Ongoing (Bi-Weekly or Monthly Ops Cadence)

Deliverables:

Ops Health Reports
Cost Optimization Dashboards
Incident Logs & RCA Reports
ML-Based Anomaly Detection Pipelines
Ops KPIs & SLAs/SLOs Reports

Key Principles:

SRE-Centric Ops: Reliability and performance are first-class citizens
Automation-First: Eliminate toil, reduce MTTR
AI-Augmented: Use AIOps for proactive management
Compliance-Driven: Design for auditability and trust
Platform Thinking: Treat Ops as a service, not overhead

Engagement Models

A refined, results-driven methodology for building digital excellence.

Augment your internal teams with our skilled professionals. Whether you need a single developer or a group of experts, scale up your team with zero hassle.

Best SuitedWhen you need to scale fast without recruitment / retention / replacement and eventually termination hassle

HowOur vetted experts, Your manager, Your tools & processes

Flexible (Min 3 months to Long-term)

Onsite / Offshore / Hybrid

Let's discuss how your setup should look.

Schedule a call

For clients needing long-term development capacity. A handpicked team works exclusively on your product, fully aligned with your goals and culture.

Best SuitedLong-term, continuous delivery projects

HowFull-time Team, Monthly planning, Transparent Collaboration, Either your manager OR our manager

6+ Months

Onsite / Offshore / Hybrid

Let's discuss how your setup should look.

Schedule a call

A cross-functional agile team focused on delivering a specific product or module end-to-end, from design to deployment. Ideal for startups or enterprises needing speed and autonomy in execution.

Best SuitedProduct development, MVPs, Rapid builds

HowAgile PODs (Design, Dev, QA, DevOps, Scrum Master/PM, etc.), Bi-weekly Sprints / Demos, Outcome ownership

3-12 Months

Onsite / Offshore / Hybrid

Let's discuss how your setup should look.

Schedule a call

You outsource an entire function (QA, DevOps, Maintenance OR L1/L2/L3 Support) to us. We manage everything under SLAs so you can focus on your core business.

Best SuitedOngoing operations & support needs

HowSLA-based delivery, 24x7 Support (if needed), Dedicated Leads, Monthly reporting & reviews

12+ Months

Onsite / Offshore / Hybrid

Let's discuss how your setup should look.

Schedule a call

Best for projects with well-defined scope, deliverables, and timelines. We commit to a set budget and deliver outcomes as agreed.

Best SuitedSmall to mid-sized projects with clear requirements

HowFixed Deliverables, Transparent Milestones, Seasoned Team

According to quantum of work

Onsite / Offshore / Hybrid

Let's discuss how your setup should look.

Schedule a call

The ELYX Way

Excellence in Execution

AI-First Engineering

Intelligent by Design

Powerful Ecosystem

Network-Driven Success

Innovation Labs

From Concept to Market in 8 Weeks

Accelerators

Speed with Precision

Governance Framework

Assured Quality & Compliance

Engineering Circles

Peer-Led Learning & Growth

Flexible Engagement Models

Tailored for Every Need

ELYX University

Learning Without Limits

Top 5% Talent

Elite Expertise at Work

Digital Operation

Site Reliability Engineering (SRE)

Application Performance Monitoring (APM)

Cybersecurity & Compliance

Cloud & Infrastructure Management

IT Service Management (ITSM)

Business Process Automation (BPA)

Incident Response & Disaster Recovery

Powering Innovation with the Right Stack

The ELYX Digital Operations Framework

1 Assess

Key Activities:

Deliverables:

2 Establish

Key Activities:

Deliverables:

3 Automate

Key Activities:

Deliverables:

4 Secure & Govern

Key Activities:

Deliverables:

5 Operate & Optimize

Key Activities:

Deliverables:

Key Principles:

Engagement Models

Staff Augmentation / Extended Team

Let's discuss how your setup should look.

Dedicated Team Model

Let's discuss how your setup should look.

POD (Product Oriented Delivery) / Agile Sprint Model

Let's discuss how your setup should look.

Managed Services Model

Let's discuss how your setup should look.

Fixed Price Model

Let's discuss how your setup should look.

Why ELYX? 10 Differentiators

The ELYX Way

AI-First Engineering

Powerful Ecosystem

Innovation Labs

Accelerators

Governance Framework

Engineering Circles

Flexible Engagement Models

ELYX University

Top 5% Talent

Insights

Why ELYX?
10 Differentiators